Frequently Asked Questions

Got a question? Check out our frequently asked questions below. If you still have questions, please do not hesitate to contact us.

Once your transaction has been completed, an email confirmation will be sent to the email address you checked out with. Your ticket details will come in the same email as your order confirmation. If you have not received your emails within 24 hours of purchase, please contact us at

The Royal Comedy Theatre has a strict no refund policy.

If the event you bought tickets for has been cancelled, you must contact the Organizer of the event to reimburse you for the ticket(s). If the Organizer does not reply, you may contact us and we will get in contact with the Organizer. However, we do not guarantee any refunds if the Organizer does not reply or grant you one.

Unfortunately, we have a no refund policy and we are unable to process refunds for any reason.

However, you may give your tickets to someone else. Contact is if you need to change the name of the tickets.

The service fee charged per ticket is 8%.

The Royal Comedy Theatre offer some snacks and drinks before, during and after the show! See menu here.

To view and download your tickets, click on the link in your ticket email that will be sent to you after your purchase is complete.

Your ticket information will be sent once your order is complete.

Please be sure to check your spam for the email.

If you don’t see your ticket information within 24 hours of purchase, please contact The Mob at with your full name, the event title, the date and the number of tickets you’ve purchased.

Need more answers?

Contact us by filling out the form below.