FREQUENTLY ASKED QUESTIONS
Got a question? Check out our frequently asked questions below. If you still have questions, please do not hesitate to contact us.
I haven’t received my ticket yet. What do I do?
Once your transaction has been completed, an email confirmation will be sent to the email address you checked out with. Your ticket details will come in the same email as your order confirmation. If you have not received your emails within 24 hours of purchase, please contact us at email@example.com
How do I get refunded?
The Royal Comedy Theatre has a strict no refund policy.
If the event you bought tickets for has been cancelled, you must contact the Organizer of the event to reimburse you for the ticket(s). If the Organizer does not reply, you may contact us and we will get in contact with the Organizer. However, we do not guarantee any refunds if the Organizer does not reply or grant you one.
Can I get a refund if I can’t make the event?
Unfortunately, we have a no refund policy and we are unable to process refunds for any reason.
However, you may give your tickets to someone else. Contact is if you need to change the name of the tickets.
How much is your service fee?
The service fee charged per ticket is 8%.
Do you have food?
The Royal Comedy Theatre offer some snacks and drinks before, during and after the show! See menu here.
I didn’t receive an email with my ticket information?
Your ticket information will be sent once your order is complete.
Please be sure to check your spam for the email.
If you don’t see your ticket information within 24 hours of purchase, please contact Will at firstname.lastname@example.org with your full name, the event title, the date and the number of tickets you’ve purchased.